FAQs
FAQ: What is The Escape Company Orlando?
The Escape Company – Orlando is an escape game company dedicated to providing the highest quality escape rooms in the world. We are family-friendly, intentional about quality time and shared experiences, and we’re pretty dang awesome. If you are still wondering what the heck we do, email us. We’ll be happy to answer any of your questions!
Our games are scheduled just like movies, so the show must go on!
Since traffic can be a nightmare we advise planning on arriving 15 minutes before your showtime. If you feel you may be late to your showing please give us a call as soon as possible. Depending on the situation we may be able to arrange a later start time. Keep in mind, your game begins and the door closes at your scheduled start time. Late arrivals may lose some of their game time. Late arrivals are not guaranteed their full 60 minutes of game time.
FAQ: How long are your games
You and your team have 60 minutes to complete the room’s objective. We do recommend arriving 15 minutes early to get checked in, fill out our standard liability waivers and purchase any drinks before entering the room.
FAQ: How do I book a game?
Please book your experience on our Booking Page, or you can book in-person. We are unable to accept bookings over the phone. For corporate team building events, shoot us an email or visit our Groups & Events Page.
The recommended age for any of our rooms is 10 and up. That’s not to say we don’t allow younger, but do keep in mind that some of our puzzles may be too difficult for anyone under 10 to solve alone. Anyone over the age of 16 can enter the room without an adult but under 18 must have an adult sign our liability waiver.
We love multi-generational escape room groups because everyone has something unique to offer. It is a great opportunity to get to know family and friends in new ways!
FAQ: HOW MANY CLUES DO I GET?
How many clues depends on the room you choose to enter. Knights of Norwich includes 5 free clues; Cryptid Crisis! and Outlawed are both including 4 free clues; lastly Suburban Serial Killer and Pandorum are both including 3 free clues. All rooms except Pandorum also come with a free extra clue for those who follow our social media accounts!
While none of our rooms are billed as “horror” we do like to keep the atmosphere to some of our rooms suspenseful. Pandorum is dark and has some surprise elements and a few “scares” but is still suitable for most ages. Additionally, Suburban Serial Killer has the option to include “scares” such as door slamming or sound effects.
NO SCARE ACTORS WILL EVER BE INVOLVED IN OUR ROOMS
Of course! We suggest designating one person to place the booking for your entire group. All rooms are first-come, first-serve, so we recommend booking in advance. There are a specific amount spots available in each room, and all rooms are private, ensuring you will be with just your friends and family – no matter if you have 4 or 8 people.
Absolutely! You can either book through our main Booking Page, or email us directly to rent our facility for your party or corporate event. Visit our Groups & Events Page for more info on Special Event Packages (coming soon), or email us to receive a custom quote.
Starting with COVID-19, all escape rooms at The Escape Company – Orlando are private. This means no matter if you have 4 or 8 people in your booking, you will NOT be placed with other guests.
FAQ: CAN I USE MY PHONE IN THE ROOM?
You are welcome to have your phone in the room, but if you need to use it for any reason please step outside (remember that door will not be locked) as not to disrupt the game for others.
FAQ: CAN I USE A VAPE PEN IN THE ROOM?
Any kind of electronic cigarette or vape pen is not permitted to be used while inside our premises. This is for the safety of our guests and employees.
FAQ: CAN I HANG OUT IN THE HIDEAWAY LOUNGE WITHOUT PLAYING A GAME?
Absolutely! In fact, we encourage it! Whether you are waiting for your group to finish or just passing through, you are more than welcome to hang up front with us! We have board games, refreshments available and even eager staff members who will talk your ears off.
FAQ: CAN I TAKE PICTURES IN THE ROOM?
No. We do not allow any pictures, videos, Snapchats, Instragram stories, live broadcasting or recording of any kind in our rooms. This is to preserve the mystery and game play for any future guests.
Yes? No? The short answer is: probably. The long answer is: we may or may not be hiring depending on the season of the year and the amount of bookings we have. We can’t respond to everyone that applies, but we still love to hear from you! We never know when we’ll need someone extra awesome to join the The Escape Company – Orlando team. If that sounds like you, feel free to drop us a line!